Frequently Asked Questions

J.Rides offers airport transportation between Las Cruces or Santa Teresa and El Paso International Airport, scheduled local transportation, and surrounding-area rides within Doña Ana County.

Submit your starting point, destination, and trip details using the booking form. J.R. will confirm pricing and availability. Wait for J.R.’s quote before paying.

Airport fares depend on the vehicle and include mileage from a central Las Cruces starting point to your pickup, plus the passenger route. For scheduled and surrounding-area rides, the listed rates are $1.30 per mile for a Tesla and $1.70 per mile for Van+. These rates apply to travel to pickup and the passenger route. Fares are per vehicle, not per person, and there is no surge pricing. J.R. confirms surrounding-area quotes before payment.

The return leg on an eligible round trip is $10 less than the first leg. Any applicable promotion is shown when you request your ride.

Your ride is reserved when you receive confirmation from J.Rides. Airport bookings are confirmed by email and, if you opt in, by text. J.R. personally confirms other transportation requests before they are reserved.

Yes. For local transportation, select the weekdays you need and provide a starting date, ending date, and pickup time. J.R. will confirm your schedule.

The website lists cash, Cash App, Apple Pay, and credit or debit card. No upfront deposit is required; payment is due after the ride. Optional online card payment has a 4.99% processing fee. For surrounding-area rides, wait for J.R. to confirm your quote before paying.

Flight delays are handled case by case. Call or text J.R. as soon as possible so you can discuss your situation.

There is no cancellation fee. Please call or text J.R. as early as possible at (575) 997-5449 to cancel or reschedule.

Pets are allowed, with a $5 cleaning fee. Service animals are welcome without an additional fee.